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1.1. Credit accounts are available subject to completion of a credit agreement and passing credit checks. For customers with no credit account in place, invoices are due immediately at the time of booking.
1.2. All fees are payable 21 days in advance of open courses, consultancy and conferences (where credit agreed), but we reserve the right to require payment to be made at the time of the booking. Certificates will only be issued once payment in full has been received.
1.3. Fees for in-house courses are normally due 14 days after completion of the course (where credit agreed), but we reserve the right to require payment to be made at the time of the booking. Certificates will only be issued once payment in full has been received.
1.4. Where we require payment to be made prior to the course date, we will not be required to provide the course if payment in full is not received before the course date.
1.5. All fees for audits and consultancy must be paid in advance. Reports for audits or consultancy will only be issued once payment in full has been received. Follow up audits are not included in the fee for the initial audit and will incur an extra cost, if required.
1.6. We reserve the right to charge interest on overdue fees.
1.7. No VAT is payable on fees for courses and audits taking place in the UK.
1.8. The fees are as advertised on our website or otherwise advised to you at the time of booking.
1.9. Where examination fees are included in the course fee, this refers to ONE examination fee per person. An extra charge will be made for any re-sits. Examination papers will only be ordered on payment of the examination resit fee.
2.1. Once a booking has been confirmed, we do not accept cancellations and you are liable for payment.
2.2. If a delegate books on an open course and decides not to attend but has already paid, we are unable to offer a refund. However, we are happy to accept substitutions or transfers (see Substitutions and Transfers sections below).
2.3. If a delegate fails to attend a course but does not notify us, the full fee will be forfeited.
2.4. If an in-house course or audit is booked and later postponed we will re-schedule it to a later date which suits both parties, subject to our agreement and availability. You will be liable for any costs incurred as a result of the postponement and the original invoice fee and due date will still stand. Any additional expenses incurred when the course takes place will be invoiced separately.
2.5. If an in-house course or audit is booked, and following confirmation you decide not to go ahead, you will be liable for the following fees:
2.5.1. Informed FOOD INTEGRITY ETHOS LTD within 20 working days of start of course/audit - 100% of the course/audit fee.
2.5.2. Informed FOOD INTEGRITY ETHOS LTD less than 20 working days of the start of course/audit - 75% of the course/audit fee.
You will also be liable for any costs incurred in relation to this booking.
3.1. Substitution of delegates can be made at any stage at no cost but must be made in writing (subject to our agreement).
3.2. The original delegate will be transferred onto the next available course, unless FOOD INTEGRITY ETHOS LTD is informed otherwise.
4.1. Transfers to the same course at a future date, subject to availability of places, will incur the following charges:
4.1.1. Transfers made between 6 and 20 working days before the course: £100 + VAT.
4.1.2. Transfers made 5 working days or less before the course: £200 + VAT.
4.1.3. Any hotel cancellation fees (if accommodation is included in the cost), plus any related administration charge.
4.2. When a delegate transfers to a course at a later date, the fee for the training course will still be payable on the due date stated on the invoice.
4.3. If that transfer is then transferred again, the conditions above will be applied again. The maximum period in which a transfer can take place is 12 months from the commencement date of the original course.
4.4. All substitutions or transfers requested verbally must be confirmed in writing (email is acceptable). Changes requested will become effective on the date of receipt of written confirmation.
5.1. The person placing the booking agrees to be responsible for the attendance of any delegate they book on a course.
6.1. Your booking is deemed to be an offer to receive training pursuant to these terms and conditions which we will accept by notifying you. We are not obliged to accept any order or offer.
7.1. In no circumstances will we be liable, in contract, tort, or otherwise for any indirect, inconsequential, or special loss or damages suffered or sustained by you or by any candidates attending a course.
7.2. FOOD INTEGRITY ETHOS LTD shall not be liable for performing any of our duties in respect of an order which is caused to be cancelled by any event outside our reasonable control.
8.1. If any of these terms and conditions are found to be invalid, illegal or unenforceable, that part shall, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this agreement shall not be affected.
8.2. These terms and conditions constitute the entire agreement between you and us and supersede any previous agreements, arrangements, understandings or representations. Nothing in these terms and conditions excludes any liability for fraud or fraudulent misrepresentation.
8.3. No variation of any of these terms and conditions shall have effect unless it is agreed in writing by us.
8.4. These terms and conditions shall be governed by English law and you submit to the jurisdiction of the courts of England and Wales. 8.5. We reserve the right to charge any sums to which we are entitled pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, as amended and supplemented by the Late Payment of Commercial Debt Regulations 2002.
Revision Date: 8th April 2025
Next Review Date: 8th April 2026
